GENERAL RETURN POLICY
An item can be returned if it has not been used and is within 7 days of the receipt of the original order. To return a product, the item must be in unused condition and in its original packaging. Items that have been used are not eligible for a refund. Items returned in something other than the original packaging may be subject to a 15% restocking fee or might be considered ineligible for a refund – this is up to the discretion of shipping management/ownership.
IF YOU WISH TO RETURN A PRODUCT(S) FOR ANY REASON, PLEASE:
- Contact us to obtain a Return Merchandise Authorization (RMA) number by calling 01111227379 within 7 days of the receipt of the product(s). Please provide us with your name, invoice number, and reason for return.
- After we have received your request, we will send you a return label for all items excluding custom products, grills, and smokers.
- If there was an error on our part, call us and we will send you the correct product at no cost to you.
- All Clearance items are sold “as is” and are not eligible for return.
- Payment method, through bank transfer within 7 working days
RETURN OF DAMAGED PRODUCT
When receiving a delivery from Smokeio, it is highly recommended that you inspect the package at the time of delivery by removing the product from the packaging and examining the contents for any physical damage.
- If there is any damage, visible or not, contact us at 01111227379 to report the damage and to get a return authorization number.
- If only part of an item is damaged, you may accept the order. Please note the damages, and contact us. We will replace damaged pieces at no cost to you.
